Booking terms
Let everything be clear before you set off
A holiday starts better when there are no uncertainties.
That is why we have gathered here the most important information about booking, payment and possible cancellation. Please read the terms before booking, and if anything remains unclear — simply contact the owner.
How to make a reservation
Choose the dates of your stay, the number of guests and your preferred accommodation option.
The system will check availability and calculate the price of the stay.
You can make a reservation with or without registering on the website. Registration does not change the price and is not a requirement for being our guest.
If you have a special request, you can describe it in the "Request for additional services" field.
Additional services are arranged separately with the owner and are not included in the automatically calculated accommodation price.
Advance payment
To complete your reservation request, an advance payment is required.
When making the reservation, you can choose between the available payment methods and see both the total price of the stay and the amount that must be paid in advance.
The remaining balance is paid upon arrival at Villa Badino.
After making the payment, you can open "Your reservation", where you will find all important information about the stay and payment and will be able to print the document.
When is the reservation confirmed
Receiving a reservation request and making an advance payment do not automatically mean final confirmation by the owner.
After the payment has been verified, the owner confirms the reservation.
If you have an account, you can follow its status in "My reservations".
If you booked without registering, you can contact the owner at the telephone number listed on the website if necessary.
If you need to cancel
Plans sometimes change. That is why, when making the reservation, you will see the date until which the advance payment is refundable in case of cancellation.
If you cancel the reservation on or before the specified date, the amount paid in advance is refundable according to the terms shown when making the reservation.
If you cancel after this deadline, the amount paid in advance is not refundable.
This way, even before making the payment, you know until when you can change your decision without losing the prepaid amount.
How to cancel the reservation
If you have an account, your active reservations are available in "My reservations", where you can request cancellation.
If you made the reservation without registering, there is no need to return to the website, keep special links or fill in additional forms.
Call the owner.
The owner will record the cancellation and, when the refund conditions are met, the amount due will be refunded.
If we have promised you something special
Additional services from "We want to pamper you" are arranged individually.
Home-cooked food, a special menu, celebration arrangements, a musical performer or another service agreed in advance may have its own terms, price, preparation period or costs payable to external providers.
Therefore, the specific terms for such a service are agreed with the owner when arranging it and are not part of the standard accommodation price and terms.
The most important things in brief
You reserve your chosen accommodation and pay the specified amount in advance.
The owner verifies the payment and confirms the reservation.
The remaining balance is paid upon arrival.
When making the reservation, you already know the date until which the amount paid in advance can be refunded in case of cancellation.
And if something comes up that we have not covered here — call us.
Sometimes one conversation resolves things much more easily than another page of rules.